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General Terms & Privacy Policy

In case of cancellation of the right of withdrawal, genialmotor.it will return to the sender the purchased goods, charging the shipping costs.

Warranties

All products sold by genialmotor.co.uk are covered by the manufacturer's standard warranty and 24 months warranty for defective compliance, pursuant to DL 24/02. In order to benefit from warranty service, Customer will have to keep the receipt or Invoice you will receive with the merchandise.

The conventional manufacturer's warranty is provided in the manner described in the documentation contained within the product packaging. If, following intervention by an Authorized Service Center, the defect is not covered by the manufacturer's standard warranty, Customer will be charged any costs of verification and repair required by the Authorized Assistance as well as shipping costs if Supported by genialmotor.it

The 24-month warranty under DL 24/02 applies to the product that has a defect of conformity, provided that the product is used properly, in accordance with its intended use and as provided in the accompanying technical documentation . This guarantee is reserved to the private consumer (a natural person who buys the goods for purposes that are not related to his / her professional activity, or makes a purchase without specifying a VAT code reference in the order form). In the event of a defect of conformity, genialmotor.it will provide, without charge to the Customer, the restoration of the conformity of the product by repairing, replacing or reducing the price until the termination of the contract. If, following an intervention by an Authorized Service Center, the defect does not result in a defect in compliance with DL 24/02, the Customer will be charged any costs of verification and repair required by the Authorized Assistance as well as Shipping costs if supported by genialmotor.it .

Replacements in case of DOA (Dead On Arrival: Product Not Available at Delivery) are only made if expressly provided by the manufacturer.

If, for any reason, you are unable to provide a customer with a warranty product (restored or replaced), genialmotor.it may at its own discretion pay back the full amount paid or replaced With a product of equal or superior characteristics.

No damage may be required to genialmotor.it for any delays in performing repairs or replacements.

In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete with all parts (including packaging and any documentation and accessory); To limit damage to the original packaging, we recommend, whenever possible, to insert it into a second box; The adhesion of labels or adhesive tapes must be avoided in any case directly on the original packaging of the product.

Any Returns for Goods or Warranties, made by the Customer, must be shipped not to the Legal address shown on the site but at the address of the Logistics site indicated on the delivery note. Any Shipping to the address of the Legal Office will be automatically rejected and returned to the sender

Right of withdrawal

As indicated in Legislative Decree 206/2005 art.64 et seq. - The right of withdrawal must be exercised within ten working days from the date of delivery or signing of the contract, returning at the expense of the purchased item, accompanied by a registered return receipt. Also enclose the accompanying document (with order number) related to the purchased item. Thanks