Shipment Information

Italy and European Union

Shipments towards Italy and European Union are handled to GLS express courier and delivered in Italy according to these times:

  • Main Territory: 24/48 hours
  • Main Islands: 48/72 hours
  • European Union: 3/5 working days

Extra-EU Countries

Shipments towards remaining world countries are delivered, according to location and product type, by different couriers (usually FedEx or DHL, EMS) with a variable delivery time between three and five working days, according to destination.

PLEASE NOTE: Shipments outside the European Union may be subject to custom fees and taxes we cannot calculate with anticipation in any way
Please contact your nearest custom office for further information.

Shipment general conditions

Shipment times do not include preparation times for the ordered item, which may vary (especially for multiple order of different items)
Shipment number (tracking) will be provided as soon as available via uploading on order status.
all couriers complete deliveries during working hours (usually 9AM-6PM), from Monday to Friday.
It is possible to request shipment collection (to the parcel shops that offer this service) on Saturday morning, prior to agreement with destination parcel shop/depot.
Phone contact with the consignee by the courier is not mandatory and is at discretion of the driver that is in service in delivery zone. Usually, in case of missed delivery, the courier will leave an alert for the missed delivery.
To obtain a quick and precise shipment, it is preferable to provide a delivery address at which there is always a person to receive the shipment.
Shipment costs are indicated in every product page and may vary according to destination.
Regarding "Cash on Delivery" shipments (only on Italian territory)an additional cost of 5 (five) euros is expected. Only cash payments are accepted.
At the momento of your order it is preferable to provide a mobile phone number to be reached at any time both from our tech support and the courier, for any communication about your order.
For any information on shipments, it is possible to check websites of the couriers we usually ship with:GLS, EMS, DHL, FEDEX
or sending a mail at: